Refund policy

At Zimal Fatima, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns

Items can be returned within 7days of delivery.

To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition you received it, with all original tags attached.

Certain items such as sale/discounted items, lingerie, swimwear, or customized pieces are not eligible for return or refund.

Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, your refund will be processed, and the amount will be credited to your original method of payment within 5-10 business days.

Shipping charges are non-refundable.

Exchanges

We offer exchanges for size or color, subject to stock availability.

If the item is unavailable, we will issue a refund or store credit.

Damaged or Wrong Items

If you receive a defective, damaged, or incorrect item, please contact us at Zimalfatimaclothbrand@gmail.com/+923290022343 within [48 hours] of delivery for a free replacement or refund.

How to Return

Contact us at Zimalfatimaclothbrand@gmail.com/+923290022343 to initiate the return.

Pack the item securely in its original packaging.

Ship it to: FDA City, Faisalabad 38000, Pakistan.